AngiePen (angiepen) wrote,

Boosting the Signal

Rachel D., who is disabled after a back injury, had an absolutely hideous experience flying on United recently. This wasn't just one person being careless, or even an encounter with one jerk. This is multiple bad experiences, over and over, on a single flight, involving employees from two airports as well as flight crew; it looks like evidence of a company-wide issue to me. This is inexcusable, especially the attitude of the customer service supervisor toward the end, who said right out that she wouldn't apologize for anything and didn't feel at all sorry for what'd happened to Rachel. Wow, I'll bet she aced Customer Service 101. :P


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